DIALBOX SOLUTIONS uses well-defined outbound call strategies for effective marketing campaigns to significantly improve your outbound sales calls. We also use different KPIs, or key performance indicators, to objectively measure how well our outbound calls strategy is doing ensuring that case handling time is kept at a minimum with a higher first call resolution.
The cost of an outbound call program depends upon a variety of factors. Such as how many phone lines you decide to install, the number of telemarketers you employ, the number of hours they spend calling prospective customers, the number of calls they make per hour, and the number of leads generated per telemarketer.
To save our customer representative time, we therefore invest in an automatic predictive dialer. Basically, this dialer enables us to dial a number and connect the call to a live agent. This ultimately saves our customer support time that may otherwise be spent listening to a busy signal or a ringtone. The predictive dialer also reduces the length of our outbound calls by eliminating polling time. With an average expected outbound call volume per agent close to 50 to 60 connections, our dialer of choice also increases customer support efficiency by raising outbound tolerance by 10%.