Social Media Management
While technologies evolve, maintaining a broad and dominant social media presence has become crucial to a business’ success. We offer social media management services that include the creation and upkeep of pages, groups, and profiles on a range of platforms such as Facebook, Instagram, Youtube, Linkedin, and Twitter. Through answering both questions and messages on social media, businesses can generate leads and create relationships with customers.
Back Office Services
Our Back Office Team makes use of top-notch operation and management tools that especially assist with the distribution of tasks amongst the workforce. Our internal systems can check incoming work requests and also analyze the customer’s request based on the needs of the business. They then transfer the request to the agent who is best suited to resolve the concern. This automation significantly increased our back-office support productivity resulting in better customer experience.
Our support teams are closely screened for quality. We ensure seamless protocol while handling customer concerns. Once a support request is connected, a agent will try to resolve the issue during the first interaction. If that is not possible, the agent can follow up with the customer via email or phone. This ensures that we continue to meet communication standards and work on the case until it is resolved.