Digital Marketing Specialist
Our choice of new technologies helps us better serve our customers by identifying key business differentiators, which is critical for business growth and success. The tasks of your digital marketing specialist include not only a dedication to meet client KPIs and targets, but also product knowledge and information. Especially, to generate sales, manage social media, manage email, and responding to customer queries.
Back Office Services
Our Back Office Team uses both top-notch operation and management tools that help with the distribution of workload amongst the workforce. Also, depending on the need of the business, our internal systems can screen incoming job requests and analyze the customer’s request. After that, the request is then sent to the agent who is best suited to solve the concern. In fact, this automation greatly increased our back-office support productivity. As a result, customers have had a better experience.
Our support teams are closely checked for quality. We also ensure seamless protocol in handling customer concerns. Once a support request is connected, an agent will then try to sort out the issue during the first interaction. However if that is not possible, the agent can follow up with the customer via email or phone. This ensures that we meet the expectation for communication moving forward and continue to work on the case until it is resolved.