Back Office Services
Our Back Office Team uses top-notch operation and management tools that help with the distribution of workload amongst the workforce. Also, depending on the need of the business, our internal systems can screen incoming job requests and analyze the customer’s request. After that, the request is then sent to the agent who is best suited to solve the concern. In fact, this automation greatly increased our back-office support productivity. Which has resulted in better customer experience.
Our support teams are closely checked for quality. We also ensure seamless protocol in handling customer concerns. Once a support request is connected, an agent will then try to sort out the issue during the first interaction. However if that is not possible, the agent can follow up with the customer via email or phone. This ensures that we meet the expectation for communication moving forward and continue to work on the case until it is resolved.