In partnering with DIALBOX SOLUTIONS, you gain the expertise of support experts that bring years of experience to complex outsourcing projects. Our lead generation services will bolster your business growth by acquiring new clients and winning accounts against competitors, keeping detailed records and completing administrative tasks e.g. paperwork and correspondence, as well as monitoring changes in the insurance market and in clients’ industries.
The cost of an outbound call program depends upon a number of factors. Such as how many phone lines you decide to install, the number of telemarketers you employ, the number of hours they spend calling prospective customers, the number of calls they make per hour, and the number of leads generated per telemarketer. DIALBOX SOLUTIONS uses well-defined outbound call strategies for effective marketing campaigns so your outbound sales calls are improved. We also use different KPIs, or key performance indicators, to objectively measure how well our outbound calls strategy is doing. We also ensure that case handling time is kept at a minimum with a higher first call resolution.
To save our customer representative time, we invest in an automatic predictive dialer. Basically, this dialer enables us to dial a number and connect the call to a live agent. Thus, saving our customer support time that may have otherwise been spent listening to a busy signal or a ringtone. The predictive dialer also reduces the length of our outbound calls by eliminating polling time. With an average expected outbound call volume per agent close to 50 to 60 connections, our dialer of choice significantly improves customer support efficiency by raising outbound tolerance by 10%.