DIALBOX SOLUTIONS provides end-to-end services to fill in the gaps in your business especially without the need to keep multiple contracts. A dedicated virtual assistant can boost your business’s efficiency by providing services such as managing the company database and CRM. It also keeps detailed records and complete administrative tasks (paperwork and correspondence), and refer and assist other departments.
Back Office Services
Our Back Office Team makes use of top-notch operation and management tools that especially aid in the distribution of tasks amongst the workforce. Based on the need of the business, our internal systems can screen incoming job requests and also analyze the customer’s request. They then transfer the request to the agent who is best suited to resolve the concern. This automation significantly increased our back-office support productivity resulting in better customer experience.
Our support teams are closely scanned for quality. We ensure seamless protocol while handling customer concerns. Once a support request is connected, an agent will try to resolve the issue during the first interaction. If that is not possible, the agent can follow up with the customer via email or phone. This ensures that we continue to meet communication standards and work on the case until it is resolved.